Job Description

Spencer Hsu Real Estate is a top-producing, luxury-focused team closing $85M annually in the Bay Area. We are seeking a high-caliber Operations Manager to be the right hand to our Founder, driving operational excellence, scaling systems, and ensuring every client receives a true white-glove experience. This is a pivotal role for someone who thrives in a fast-paced, high-performance environment and is ready to help take our business to the next level.

Key Responsibilities

• Systems Ownership: Refine and manage backend platforms including Sierra (CRM), Sisu, Notion, Google Workspace , lead routing, and transaction management.
• Agent Accountability: Track KPIs, pipelines, and performance through Sisu; oversee 30/60/90 onboarding and enforce accountability standards.
• Hiring & Onboarding: Manage recruiting, hiring, onboarding, and offboarding processes; implement structured training systems for agents and staff.
• AI Integration: Champion the adoption of AI tools across all operations, marketing, and client care processes.
• Marketing & Launch Coordination: Collaborate with Marketing Manager to align listing launches, YouTube content drops, and event campaigns.
• Client Experience: Oversee client care checklists and internal SLAs to ensure every client receives five-star service with a focus on referrals and repeat business.
• Process Optimization: Continuously streamline workflows, SOPs, and team efficiencies to support a $100M+ sales organization.

Requirements

• 5+ years in real estate operations (experience with teams producing $50M+ strongly preferred).
• Strong project management skills with a systems-first mindset.
• Tech-savvy and fluent in CRM systems, Notion, Google Suite, AI tools.
• Deep knowledge of the Bay Area real estate market preferred.
• Proven track record of leading and scaling operations in a high-volume environment.

Bonus Points

• Real estate license (helpful for TC oversight or backup).
• Background in finance, operations, or scaling teams.
• Demonstrated ability to leverage AI personally and professionally —be ready to share specific examples.

What We Offer

• Work alongside one of the Bay Area’s top agents with a vision to scale beyond $100M+.
• Opportunity to build, refine, and own the systems that power a high-performing luxury real estate brand.
• A culture of innovation, high standards, and white-glove service for clients and partners.
• Competitive compensation package with growth potential.
• This role is designed for someone who wants to be the strategic backbone of a leading Bay Area real estate team. If you’re a systems-minded operator who thrives in high-performance environments, let’s talk.

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