Job Description

Requisition Number:

AS872P

Job Title:

Adult Education / ESOL Administrator

Pay Rate:

$57,383 - $63,121 annually

Position Type:

Administrative

Position Summary:

Position Summary: This position supports the Adult Education & ESOL programs and is responsible for intake, assessment, goal development, registration, and enrollment of learners. The Adult Education / ESOL Administrator serves as a resource for intake staff and students and provides support from the time of application through enrollment and one year post exit. This position provides occasional evening and Saturday support during registration cycles. The Adult Ed / ESOL Administrator demonstrates sensitivity to and understanding of community college students diverse academic, socioeconomic, cultural, disability, and racial/ethnic background and may use varying styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.

Essential Duties and Responsibilities: The following are the functions essential to performing this job: 1. Resolve issues and instruct students through various self-service systems, including but not limited to PeopleSoft, myFCC, Blackboard, email, and Lumens. 2. Maintain current knowledge of and comply with state policies, initiatives, and trends (ex: assessment policy) 3. Maintain data confidentiality and integrity and ensure compliance with FERPA (Family Education Rights and Privacy Act and Title IX). 4. Respond to student information requests and inquiries via telephone, email, text, chat, and face-to-face. 5. Assist students in completing paper and online forms. 6. Demonstrate autonomy, discretion, confidentiality, and sound judgment in all tasks, working effectively with minimal supervision. 7. Apply institutional policies and procedures.8. Manage and/or conduct the implementation of orientation, intake, and assessment sessions, including scheduling of staff to support events (in coordination with Intake & Assessment Specialists) 9. Proctor assessments and manage proctoring by other staff, as needed 10. Communicate with learners and instructors regarding placement, progress, and attendance issues 11. Communicate and coordinate with stakeholders at off-site programs about students, program needs or issues, scheduling, and other administrative matters 12. Implement programs managed enrollment process including scheduling events, managing enrollment, and documenting wait lists 13. Refer learners to support services and/or community resources 14. Collaborate with Adult Education and ESL team to develop and implement student retention initiatives including regular engagement with students via phone, email, and social media. 15. Perform other duties as assigned. Required Minimum Qualifications:

1. Bachelors Degree in relevant field2. Three (3) years of experience in Education, Human Services, or other student support roles. 3. Ability to converse in a language other than English (Spanish preferred)4. Working knowledge of Microsoft Office Suite.

Desired Qualifications:

1. Excellent interpersonal, written communication, and customer service skills 2. Experience with a post-secondary higher education environment 3. Experience working with diverse populations4. Excellent attention to detail and accuracy in data entry and record-keeping5. Ability to provide a high level of customer service to a wide range of constituents in a diverse population of staff, students, faculty, community partners, and visitors

Work Schedule:

Monday to Friday 8:30 AM 4:30 PM
Possibility of evening and Saturday hours during registration cycles.

Full/Part Time:

Full Time

Telework Eligible?:

Yes

Essential Personnel?:

No

Job Posted Date:

05/19/2025

Open Until Filled:

Yes

For Best Consideration:

06/04/2025

Special Instructions to Applicants:

All applications and required documents must be submitted online. Mail, e-mail, or fax submissions will not be accepted. Cover letters may be addressed to the Search Committee and should briefly address your qualifications as related to the requirements of this position.

For best consideration, applications should be received by June 4, 2025. Review of applications after this date is not guaranteed.

A full list of FCC benefits can be found here:

FCC offers a generous benefits package which includes medical insurance, dental and vision plans, waiver of FCC tuition for employee and eligible dependents, tuition reimbursement, generous leave benefits, retirement plans, and more! Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values campus diversity in students and staff and encourages members from historically under-represented groups to apply. Non-Discrimination Statement:

Frederick Community College is committed to the principles of equal opportunity and strictly prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment.

Frederick Community College

Job Tags

Full time, Part time, Remote job, Saturday, Afternoon shift, Monday to Friday,

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