Bilingual Customer Service Representative Job at AltaStaff, LLC, Chicago, IL

UzBNNEhsemxwakVKQ1czbFVLU2lwUkgwN0E9PQ==
  • AltaStaff, LLC
  • Chicago, IL

Job Description

Job Description

Job Description

Job Position: Bilingual Customer Service Representative

Location: Chicago, IL 60601 - Offers ability to work from home

Pay Rate: $17.00/hr

Shift: 8am - 5pm CST (set schedule)

Quarterly Bonuses available (must meet eligibility requirements)

JOB RESPONSIBILITIES:

  • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

  • Track and document all inquiries using the applicable systems.

  • Complete associated tasks according to the established guidelines.

  • Track and document all inquiries using the applicable systems.

  • Meet Quality Assurance (QA) and other key performance metrics.

  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.

  • Transfer/refer consumers to appropriate entities according to the established guidelines.

  • Escalate calls or issues to the appropriate designated staff for resolution as needed.

  • Facilitate translation services for non-English speaking callers according to procedures.

  • Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Skills/Experience:

  • 0-2 years of experience working in a call center or similar customer service experience preferred.

  • Working knowledge of computers.

  • Written and verbal communication skills.

  • Bilingual: Fluent in both English and Spanish (required).

  • Education required: High School Diploma, GED or equivalent certification.

AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws

#INDLP

Job Tags

Work at office, Local area, Shift work,

Similar Jobs

Meadowview Regional Medical Center

Registered Nurse, Cath Lab Job at Meadowview Regional Medical Center

Registered Nurse (RN), Cath Lab Job Type: Full-time | 6:30a-2:30p M-F Call requirements is rotating every 3rd day during week and every third weekend. Additional call may be required based on available staffing Who We Are: People are our passion and purpose...

University of Vermont Health - Central Vermont Medical Cente...

Registered Nurse - Quality Improvement Consultant Job at University of Vermont Health - Central Vermont Medical Cente...

 ...Unit Description : The Quality Improvement Consultant reports to the Director of Quality Management and is responsible for working with leadership...  ...skills. Experience: State of Vermont Registered Nurse (RN) license required. BSN required. MSN preferred. Experience... 

Cape Cod Orthopedics and Sports Medicine

Board Certified Physician Assistant Job at Cape Cod Orthopedics and Sports Medicine

 ...Description Job Description Cape Cod Orthopaedics and Sports Medicine (CCOSM) is a privately owned growing practice with locations...  ...visitors. We are seeking a Full-time, Board Certified Physician Assistant to work exclusively with our experienced surgeons. You... 

Soal Home Health Services, LLC

Speech Language Pathologist (SLP) Job at Soal Home Health Services, LLC

 ...pediatric home health, offering high-quality Speech Therapy (ST) , Occupational Therapy (OT...  ...seek a skilled and compassionate Speech Language Pathologist to join our team. As a...  ...: Master's degree in Speech-Language Pathology from an accredited program. Valid state... 

Keeper Security, Inc.

UX/UI Designer Job at Keeper Security, Inc.

 ...Description Keeper Security is hiring a talented, creative and visionary UX/UI Designer to join our passionate team in shaping the next generation of our products and services. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates...