Job Description

Overview Join to apply for the City Manager role at Regus . Location: United States. Reporting To: Area Manager. About The Company: IWG is the unrivalled global leader in flexible workspace, six times the size of our nearest competitor. With 14 brands and a world-class digital platform, we provide workspace solutions for businesses of all sizes and their customers, helping them work more productively. Purpose The City Manager is a pivotal leadership role responsible for overseeing 4-6 centers within a geographic area. The position focuses on ensuring operational excellence, achieving revenue targets, fostering team development, and maintaining superior customer service and center standards. This leader will be accountable for end-to-end operations, talent management, and strategic planning to meet organizational goals. Key Responsibilities Strategic Planning and Execution: Develop and implement a comprehensive city plan ensuring revenue growth and operational compliance; drive accountability across centers to achieve service and performance standards. Team Leadership and Development: Lead and develop the community team, ensure proactive recruitment and talent cultivation; oversee scheduling, performance management, and resource planning; collaborate with the Deputy City Manager for onboarding and continuous training. Revenue and Retention Management: Maximize revenue and retention through customer engagement and sales processes; ensure billing and collection standards to minimize bad debt. Operational Oversight: Conduct regular center visits for compliance checks, operational improvements, audits, and staff coaching; analyze city performance results to identify opportunities and resolve issues; ensure Center Monthly Activity Planner execution with support from the Deputy City Manager. Collaboration and Compliance: Work with sales and functional departments to implement initiatives and drive collective success; address customer escalations and ensure adherence to company policies. Best-in-Class Tours: Deliver exceptional tours that highlight center value; tailor tours to customer needs. Completion of Visit Forms: Ensure visit forms are completed after each interaction; capture feedback and objections. Aspiring for Business: Train and empower the team to ask for commitment during or after tours; implement follow-up strategies. Sales Collaboration: Ensure visit forms are sent to the city Area Sales Manager for alignment on sales strategies. Success: how we measure it Driving the profit performance of the city: growing revenue and occupancy; retaining customers; supporting new sales; growing service revenue; opening new centers aligned with targets. Growing the customer base and network users in the city; developing talent; delivering operational excellence across the city. Requirements Strong understanding of business operations, preferably within IWG. Excellent communication skills and ability to manage multiple priorities. Experience in leading through others, delegating with accountability and driving improvement within a positive culture. Strong analytical and problem-solving abilities; proven customer service experience with accountability and conflict resolution. Ability to travel across the city to perform center visits and work with the team; able to work independently and as part of a team. Dynamic, positive, adaptable to fast-changing situations; organized and able to work in growth environments. Proficient in MS Office (Word, Excel, Outlook) and basic IT skills; strong verbal and written communication. High School Diploma or equivalent; legally eligible to work in the country and at least 18 years old. Other tasks as assigned based on company needs. Ideal Candidate Profile Leadership Skills: Ability to lead, inspire, and manage multi-location teams. Operational Acumen: Experience in operational management, financial oversight, and customer service excellence. Analytical Abilities: Capable of analyzing reports, spotting trends, and implementing solutions. Collaborative Mindset: Team player who fosters cross-functional relationships. Customer-Centric Approach: Committed to delivering superior service and retaining clients. This role is ideal for a dynamic, results-oriented individual who thrives in a fast-paced, multi-center environment and has a track record of driving both revenue and operational excellence. Working Conditions And Physical Effort Role requires engagement in physical activities such as bending, lifting, reaching, and operating a computer and phone. Requires ability to remain in a stationary position for extended periods. Please review the Field Operations Physical Requirements for full details. Pay Rate $35.42 per hour Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Facilities Services #J-18808-Ljbffr Regus

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