Job Description

About the Role

The Concierge Practice Manager is responsible for leading day-to-day operations within a concierge-style medical practice. This role ensures an exceptional experience for both members and staff by maintaining high standards of hospitality, communication, and service. The manager supports team performance, fosters a positive culture, and ensures operational efficiency throughout the practice.

Key Responsibilities

• Lead, coach, and support front-office and clinical staff to maintain excellent service standards.
• Oversee daily operational workflows, scheduling, and coordination across departments.
• Manage onboarding, training, and ongoing development of team members.
• Monitor and analyze key operational metrics (retention, cancellations, efficiency, etc.).
• Collaborate with leadership on performance feedback, training needs, and culture-building initiatives.
• Address member concerns promptly and professionally to maintain trust and satisfaction.
• Assist with event coordination, inventory needs, and special projects that enhance the member experience.

Qualifications

• 2+ years of experience in healthcare, hospitality, or operations management.
• Strong communication, emotional intelligence, and problem-solving skills.
• Ability to lead with empathy, accountability, and professionalism.
• Highly organized with strong attention to detail in a fast-paced environment.
• Comfortable using modern digital tools and administrative systems.
• Russian language proficiency required.
• Must be able to commute to Brooklyn, NY.

What We Value

• Warm, hospitality-driven interactions.
• A proactive and growth-oriented mindset.
• Collaborative, team-first communication.
• Commitment to delivering an elevated, personalized care experience.

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