Job Description

Join to apply for the Franchise Business Consultant role at ServiceMaster® Brands Own Your Future! Description At ServiceMaster, we embrace a “Think Like An Owner” mindset that sets us apart. Here, passion sparks innovation, empowerment fuels decision‑making, and accountability unites us in achieving impactful results. Are you ready to join a team where your work makes a difference, your ideas shape success, and you are empowered to take charge of your career? Let’s build something great—together! What We Offer Medical, Dental, and Vision start the first day of the month following your date of hire 401(k) match 15 days paid time off and paid holidays, including 2 floating holidays Career growth and advancement Franchise Business Consultant We are looking for a talented and dynamic Franchise Business Consultant to drive franchisee sales and profit, coach for operational excellence, and enforce brand standards by providing high‑level business consulting expertise and advice to a defined group of franchisees. What You Will Do Drive revenue growth by developing annual sales, marketing, and financial plans for each franchisee. Perform business evaluations. Track and facilitate progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections. Provide training and advise franchisees on evaluating and acting on financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, pricing strategies, etc. Identify business needs and opportunities to improve performance and growth by leveraging company operating systems or resources. Facilitate learning and sharing of best practices in a wide variety of formats, including group presentations and face‑to‑face training. Ensure full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences. Provide action plans with timing to resolve any system noncompliance. Perform field audits for quality assurance. Assist Directors of Business Development in managing regional initiatives and projects, providing coaching and guidance for other BDC IIs, providing owner support for escalated issues, gathering data, and reporting responsibilities, and assisting with market expansion and sales initiatives in assigned region. Act as lead for conventions and other events, including representing the brand, owning content, programming, and scheduling, and other logistics. Represent the business unit in franchise councils and take ownership of various responsibilities within the council. Serve as primary liaison for Franchisee renewals, collections, insurance, royalties, etc. Operate a motor vehicle when traveling to conduct field audits, site visits, etc. What You Will Bring Experience in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution. Sales experience in the service industry preferred. Multi‑unit franchise operations or strategic business planning experience preferred. Valid, permanent driver’s license from state of residence and a clean driving record. Business and financial acumen. Strategic and innovative thinking skills. Project management, organization, multi‑tasking, and prioritization skills. Coaching and influencing skills. Executive presence with the ability to speak publicly (e.g. facilitation of workshops, training sessions, and large group settings). Proficiency in Microsoft Office applications (e.g. Word, Excel, PowerPoint). Ability to review financials and key metrics and determine a corrective course of action. Ability and willingness to travel as needed for the business unit, including overnight. Bachelor’s degree in business or related field or an equivalent combination of education and experience; Master’s degree preferred. 5+ years of experience in business operations management or related field. Work Location This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County. Compensation Details The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At SMB, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $100,000 to $110,000 plus bonus. About ServiceMaster Brands ServiceMaster® Brands® is a leading franchise provider of needs‑based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system‑wide sales. Equal Employment Opportunity Statement It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com. Background checks are required. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Privacy Policy: #J-18808-Ljbffr ServiceMaster® Brands

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