Job Description

Core Responsibilities:
Provide technical support: Answer user inquiries, troubleshoot hardware and software problems, and guide users through solutions.
Troubleshoot and diagnose: Identify the root cause of technical issues and implement appropriate solutions.
Document and track issues: Log all incidents, including descriptions, troubleshooting steps, and resolutions, for future reference.
Escalate complex issues: Forward unresolved problems to higher-level IT personnel for further investigation and resolution.
Maintain and update knowledge base: Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
Provide training and guidance: Assist users with basic IT skills and provide guidance on using company software and hardware.
Follow up on resolved issues: Ensure that users are satisfied with the solutions provided and follow up on any outstanding issues.
Maintain accurate records: Keep detailed records of all support requests, including the problem, solution, and resolution time.
Monitor system performance: Monitor system performance and identify potential problems before they escalate.
Stay current with technology: Keep up-to-date with the latest IT trends and technologies.
Communicate effectively: Communicate clearly and concisely with users, both verbally and in writing.
Provide excellent customer service: Be patient, helpful, and understanding when dealing with users who may be frustrated or unsure of how to use technology.

Job Tags

Similar Jobs

China Global Connections

English Teacher Job at China Global Connections

...courses and using problem-solving projects, the school adopts a "student-centered" approach to encourage active learning and real-life... ...allowance of 6,000 RMBPublic holidaysFully paid Summer and Winter holidaysMedical health insuranceResidence and work permit provided

LaSalle Network

Material Planning Analyst Job at LaSalle Network

...the food industry. The Material Planning Analyst is responsible for ensuring timely and... ...recommend adjustments that align with business goals Support continuous improvement... ...connect top talent with opportunities, from entry-level positions to the C-suite. With units...

Quality Branded

Executive Chef Job at Quality Branded

...team focuses on development of aligned key systems companywide. Through robust training and professional development, we ensure... ...include: ~ Annual bonus potential of up to 20%~ A consistent Monday-Friday schedule ~401(k) with Company Match ~ Company sponsored dining...

OU Health

Level I Registered Nurse (RN) - Outpatient Oncology Job at OU Health

...Job Description OU Health is seeking a Registered Nurse (RN) Outpatient Oncology Level I for a nursing job in Oklahoma City, Oklahoma. Job Description & Requirements Specialty: Oncology Discipline: RN Start Date: ASAP Duration: Ongoing Employment...

Insight Global

EHS Specialist - Security/Safety Job at Insight Global

...reports, ensure appropriate paperwork is completed, and corrective action is taken; assess construction projects for safety compliance; conduct safety briefings; and perform security monitoring via electronic systems. Required Skills: Bachelor's degree in and...

Help Desk Specialist (Entry Level) Job at DigiFlight, Inc., Columbia, MD

U2tvMUdGYmpwRE1FQkdyaFVLR3RxUjMxN1E9PQ==