Job Description
Support Specialist is onsite and remote support for multiple client; applying time management and technical skills to ensure proper completions of support tickets. This is an in office position, and will be required to have their own car and report to our main office during working hours.
RESPONSIBILITIES
• Contact clients on support issues via Phone and Email
• Support multiple clients via remote session
• Able to troubleshoot onsite, new client issues with 3rd party vendors in a professional manner
• Able to work from home in a quiet area with Internet access.
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Internal/External Contacts:
• Daily interaction with multiple clients pertaining to technical issues.
Working Conditions:
• 70% of the work will be performed at client locations where workspace conditions will vary. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. There will be consecutive hours spent sitting in front of a computer monitor, utilizing a keyboard and mouse. Some work may be done from home and will necessitate a dedicated quiet workspace with internet access and Internet port available for work phone (Provided by ADS) and laptop to remote client PC’s and Server is also necessary.
ADS Technology provides timely and reliable IT support for businesses in South Florida, with consultants that are trained in the latest information technology solutions so that our clients can benefit from the best practices in the industry, and in not have to hire a full-time IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group.
ADS Technology provides timely and reliable IT support for businesses in South Florida, with consultants that are trained in the latest information technology solutions so that our clients can benefit from the best practices in the industry, and in not have to hire a full-time IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group.
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