Job Description
Job Description
Job Description
The Kentucky League of Cities is seeking a knowledgeable and service-oriented Helpdesk Technician to join our IT team. This position provides front-line technical support to staff across the organization, ensuring that hardware, software, and network systems operate efficiently. The ideal candidate will be a problem-solver with excellent communication skills and a commitment to delivering exceptional customer service.
Key Responsibilities
Technical Support & Troubleshooting
- Provide technical support for hardware, software, and network-related issues via phone, email, remote tools, or in-person.
- Diagnose, document, and resolve end-user incidents in a timely and professional manner.
- Configure, install, and maintain desktops, laptops, printers, mobile devices, and other peripherals.
- Troubleshoot Microsoft 365, Windows operating systems, and commonly used business applications.
- Support and resolve basic networking issues, including IP configuration and LAN/WAN connectivity.
Customer Service & Communication
- Deliver excellent customer service through active listening, clear communication, and follow-up to ensure user satisfaction.
- Communicate effectively with both technical and non-technical staff across all levels of the organization.
- Maintain professionalism and composure in fast-paced or high-pressure environments.
System & User Management
- Create, manage, and support user accounts, permissions, and security settings in Active Directory and Microsoft 365.
- Assist with onboarding and offboarding processes, including equipment setup and account configuration.
- Document troubleshooting procedures and resolutions in the helpdesk knowledge base.
Operational & Administrative Support
- Track and close tickets in the organization’s helpdesk/ticketing system.
- Maintain accurate records of hardware inventory and equipment assignments.
- Follow IT policies and security best practices to protect systems and sensitive data.
- Participate in IT projects, rollouts, and system upgrades as needed.
Required Skills and Qualifications
Education & Experience
- Associate’s degree in Information Technology or related field or equivalent experience.
- One to three years of professional experience in IT or a related helpdesk role.
Technical Expertise
- Proficiency with Windows operating systems, Microsoft 365, and common business applications.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Familiarity with Active Directory and user management tools.
Soft Skills
- Strong problem-solving, analytical, and multitasking abilities.
- Ability to work independently while collaborating effectively within a team.
- High motivation, initiative, and adaptability in a fast-paced environment.
- Excellent written and verbal communication skills.
Physical & Environmental Requirements
- Ability to lift, carry, and install computer equipment (desktops, monitors, printers).
- Ability to work under desks or in tight spaces to connect cabling and peripherals.
- Must attend KLC conferences as needed to provide on-site IT support.
Special Requirements
- Must have an appropriate driver’s license valid in the Commonwealth of Kentucky.
Benefits
- Hybrid work schedule.
- Competitive salary.
- Thirteen paid holidays.
- Employer-funded HSA.
- Paid health and dental insurance.
- Free parking.
- Participation in the County Employees Retirement System (CERS).
- Employee Assistance Program.
- Paid parental leave.
- Adoption and foster care incentive.
- SNOO Benefit.
To Apply:
Submit your resume and salary requirements to eschepens@klc.org by Friday, October 31, 2025.
Company Description
We are a member-focused, mission-driven nonprofit association, offering several services to our member cities of Kentucky.
Company Description
We are a member-focused, mission-driven nonprofit association, offering several services to our member cities of Kentucky.
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