Job Description

Job Description

Job Description

The Kentucky League of Cities is seeking a knowledgeable and service-oriented Helpdesk Technician to join our IT team. This position provides front-line technical support to staff across the organization, ensuring that hardware, software, and network systems operate efficiently. The ideal candidate will be a problem-solver with excellent communication skills and a commitment to delivering exceptional customer service.

Key Responsibilities

Technical Support & Troubleshooting

• Provide technical support for hardware, software, and network-related issues via phone, email, remote tools, or in-person.
• Diagnose, document, and resolve end-user incidents in a timely and professional manner.
• Configure, install, and maintain desktops, laptops, printers, mobile devices, and other peripherals.
• Troubleshoot Microsoft 365, Windows operating systems, and commonly used business applications.
• Support and resolve basic networking issues, including IP configuration and LAN/WAN connectivity.

Customer Service & Communication

• Deliver excellent customer service through active listening, clear communication, and follow-up to ensure user satisfaction.
• Communicate effectively with both technical and non-technical staff across all levels of the organization.
• Maintain professionalism and composure in fast-paced or high-pressure environments.

System & User Management

• Create, manage, and support user accounts, permissions, and security settings in Active Directory and Microsoft 365.
• Assist with onboarding and offboarding processes, including equipment setup and account configuration.
• Document troubleshooting procedures and resolutions in the helpdesk knowledge base.

Operational & Administrative Support

• Track and close tickets in the organization’s helpdesk/ticketing system.
• Maintain accurate records of hardware inventory and equipment assignments.
• Follow IT policies and security best practices to protect systems and sensitive data.
• Participate in IT projects, rollouts, and system upgrades as needed.

Required Skills and Qualifications

Education & Experience

• Associate’s degree in Information Technology or related field or equivalent experience.
• One to three years of professional experience in IT or a related helpdesk role.

Technical Expertise

• Proficiency with Windows operating systems, Microsoft 365, and common business applications.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Familiarity with Active Directory and user management tools.

Soft Skills

• Strong problem-solving, analytical, and multitasking abilities.
• Ability to work independently while collaborating effectively within a team.
• High motivation, initiative, and adaptability in a fast-paced environment.
• Excellent written and verbal communication skills.

Physical & Environmental Requirements

• Ability to lift, carry, and install computer equipment (desktops, monitors, printers).
• Ability to work under desks or in tight spaces to connect cabling and peripherals.
• Must attend KLC conferences as needed to provide on-site IT support.

Special Requirements

• Must have an appropriate driver’s license valid in the Commonwealth of Kentucky.

Benefits

• Hybrid work schedule.
• Competitive salary.
• Thirteen paid holidays.
• Employer-funded HSA.
• Paid health and dental insurance.
• Free parking.
• Participation in the County Employees Retirement System (CERS).
• Employee Assistance Program.
• Paid parental leave.
• Adoption and foster care incentive.
• SNOO Benefit.

To Apply:

Submit your resume and salary requirements to eschepens@klc.org by Friday, October 31, 2025.

We are a member-focused, mission-driven nonprofit association, offering several services to our member cities of Kentucky.

Company Description

We are a member-focused, mission-driven nonprofit association, offering several services to our member cities of Kentucky.

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