Job Description
During a typical week as a Hersheypark Leadership Development Intern (Level 2), you work as a Hersheypark Team Member, receive on-the-job leadership experience, and will participate in Professional Development opportunities designed to provide continuous learning and growth.
Job Duties (Duties marked with an asterisk are essential functions of this job): - If hired into a promotional opportunity, selected Level 2 interns will assist with:
- Supervising part-time staff and assisting in overseeing daily operations.
- Training employees to ensure that they are capable of interacting appropriately with guests and that they have the information needed to answer questions.
- Placing employees for their location at appropriate positions and ensuring that employees have the proper breaks, supplies and other operational items needed throughout their shifts.
- Ensuring strict adherence to Child Labor Laws and reporting any potential violations to their direct Supervisors.
- Providing recommendations regarding disciplinary action and participation in coaching employees.
- Perform day-to-day operational job duties as needed.*
- Acting as a liaison to department management; observe and report on all issues or concerns that arise day to day. Provide feedback to management so they can implement solutions.*
- Maintaining guest service and hospitality standards through interaction with guests and monitoring employees. Ensuring proper execution of all service standards set by management. Responding to guest questions and directing them to the appropriate source of information.*
- Providing recommendations regarding disciplinary action and participation in coaching employees.*
Monitoring and enforcing health, safety, and sanitation standards.* - Participate in a Professional Development Series.
Qualifications: - Must be 18 years of age or older
- This internship is open to college students and recent graduates
- Must meet one of the following criteria:
- Completed HP Leadership Development Level 1 Program
- Must be in good standing with Hershey Entertainment and Resorts
- Worked a minimum of one season experience as a red tag (Asst Team Leader) at the Hersheypark Entertainment Complex
- Certain positions will be required to complete pre-employment drug testing
- Ability to obtain department-required certifications, including but not limited to; Ellis & Associates lifeguard certification, RAMP certification, ServSafe, etc. based on department placement.
Knowledge, Skills, and Abilities: - Must be friendly, upbeat, work well with other employees, and be able to interact with guests
- Ability to communicate professionally and effectively
- Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts
- Ability to multitask in a fast-paced environment
- Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others)
- Must be able to work independently and be self-motivated to perform all aspects of the job at all times
Job Demands: - Must be able to work a minimum of five (5) closing shifts and at least 40 hours per week during May, June, July and August
- Must be able to work in a combination of indoor and outdoor weather conditions. Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather.
- Physical requirements include the ability to stand for up to eight hours at a time, walk, bend at the waist and knees and have repeated manual dexterity, and the ability to push, pull, and reach above shoulder level, and lift up to twenty (20) pounds without assistance
- Company-coordinated housing is available to students residing outside of 50 miles to Hersheypark
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Tags
Internship, Shift work,