Job Description
The Director of Information Technology oversees all aspects of infrastructure operations and support services and reports to the VP of Information Technology. The incumbent in this position directs internal teams in the execution of initiatives as they relate to monitoring, systems and applications, responding to all related escalated requests, and supporting strategic IT initiatives. This position exercises considerable judgment by making decisions in unprecedented situations.
Responsibilities:
Supervises the performance management of all assigned staff including making decisions as they pertain to hiring, training, evaluation, promotion, and termination.
Manages daily operations and directs staff to achieve departmental goals and objectives.
Assumes responsibility for company-wide initiatives involving computer support services.
Develops, promotes, and maintains standards as they relate to technical support services and devices, including manufacturing and architectural standards.
Manages project plan development, communications, status reporting, and successful project completion.
Manages projects with support staff by giving them a clear understanding of the departmental mission.
Monitors project prioritization, active projects, and the development of dashboard and reporting mechanisms.
Assumes responsibility for enterprise-wide IT projects and ensures an efficient and timely conclusion.
Contributes to strategic plan and assists in providing short- and long-term solutions to help meet company-wide strategic and tactical planning initiatives.
Communicates with administration and staff regarding the efficient and timely delivery of services.
Performs follow-up investigations on inquiries, complaints, and problems.
Assists in the determination of critical milestones.
Seeks ways to improve operations and oversees the preparation of productivity reports.
Establishes departmental goals and objectives, identifies areas of improvement, and implements action plans to meet these.
Attends professional meetings, workshops, conferences, and seminars to keep abreast of technological market advancements.
Qualifications:
Master's degree in in Information Technology or relevant related field preferred; however, will accept experience in lieu of education, as noted below.
With degree, minimum 7 years of relevant experience. Without degree, minimum 13 years relevant experience.
Knowledge of business and management principles
Ability to direct, manage, implement, and evaluate department operations
Ability to establish department goals, and objectives that support the strategic plan
Ability to effectively plan, delegate and/or supervise the work of others
Ability to lead, motivate, develop, and train others.
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