Job Description

Job Description

Job Description

Jr IT Helpdesk Specialist

Location: Houston, TX 77002 (*Onsite, local candidates only. Remote 2 days)

Payrate: $23hr (Weekly pay + medical benefits)

Duration: 3 month assignment (Excellent potential for extension and permanent)

Hours: Full-time M-F (Two shift open: 10am-7pm CST or 8am-5pm CST) Onsite 3 days

*Please only apply if you have experience in IT Helpdesk support.

Our client is a privately owned global real estate investment, development and management firm, founded in 1957, with a presence in 395 cities in 30 countries and $95.70 billion of investment assets under Management. They are seeking an IT Helpdesk Specialist to join their team! The IT Helpdesk Specialist (level 1) will provide excellent service to users. She/he will use their problem-solving, troubleshooting and customer service skills to implement and resolve issues related to network, desktop and application issues. They will also administer IT systems and document processes.

What excites you:

• Independently mange and troubleshoot issues and helpdesk tickets
• Contribute to the development and documentation of IT processes and procedures
• Deploy new employee workstations (computer, phone, email, etc.)
• Assist with computer systems patches, updates, and upgrades as needed
• Manage IT equipment procurement and asset inventory
• Oversee workstation encryption and security
• Develop and maintain documentation related to IT support services

What excites us:

• Computer Science Technical Degree or equivalent experience
• Must have 1-4yrs Helpdesk experience supporting end-users onsite and remote in a corporate setting
• Experience with troubleshooting MS technologies (Windows 7,10, 11 SharePoint, Outlook, Office 365)
• Experience working with Windows and Office - proficient with Windows desktop/laptop operating systems.
• Proficient with troubleshooting and setup of PC’s, printers and mobile devices (iPhone, Android devices)
• Experience with Help Desk ticketing systems
• Basic knowledge of networks and VPN for remote support
• Ability to support around 10 tickets a day, once trained.
• Ability to purchase hardware and software; get approvals, place order etc.
• Must have excellent customer service skills; works well with others, engaging, friendly and a team player
• Comfortable sitting at the helpdesk and being approached by employees to resolve technically issues

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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