Job Description
About Clicrite:
Founded by high-level engineers, we reshape IT support for small and medium businesses. We move beyond the usual corporate playbook. Our culture is hands-on, collaborative, and built on real problem-solving. At Clicrite, your ideas and contributions matter. You have a voice in shaping not only your career but also our shared future.
Why Join Us:
Dynamic Culture: Our core values are our compass - Positive Energy, Honest Communication, Mutual Benefits, User-Centric Focus, and Gap-Filling Initiative.
Impactful Work: Engage in tasks that challenge and fulfill you, driving both client satisfaction and personal growth.
Collaborative Environment: Your insights are not just welcomed, they're essential to our continuous improvement.
The Role:
As an L2 MSP Helpdesk Technician, you're more than just a technical expert. You're a pivotal force in delivering outstanding service and driving process improvement. Balancing technical prowess with excellent client interaction skills, you'll be at the forefront of managing and escalating complex IT issues, while also being a proactive solution finder.
Responsibilities:
Monitor service tickets and respond promptly and appropriately.
Offer remote and on-site support to clients, as needed.
Provide server and network maintenance and support to clients.
Identify, research, and resolve technical problems reported by clients.
Communicate with customers as necessary to gather information and provide updates.
Document all communication and steps taken in the service ticket for future reference.
Key Qualifications:
MSP Experience: Minimum one year of L2 experience within an MSP
Technical Skills: Proficiency in server, firewall, and network troubleshooting (Hyper-V, Sonicwall, Cisco, Ubiquiti), Microsoft Server/PC products, O365, and advanced networking principles
Additional Skills: Exceptional time management, communication, and client relationship skills. Experience with PSA/Ticketing systems and a knack for learning and adapting quickly.
Preferred Skills:
Certifications: A+ required; Network+, Security+, or Microsoft certifications desirable.
Software Proficiency: Familiarity with ConnectWise Manage, Ninja RMM, and documentation platforms.
HR Information
Full-time, permanent position
Schedule: Monday to Friday, 9 AM to 6 PM Eastern
$70-$80k, negotiable depending on experience
In-office position in Linden, NJ
...dedicated team at Great Wolf Lodge, where we create joyful family experiences in our state-of-the-art indoor water park resorts. As a Host/Hostess, you will be the face of our brand, offering the warmest welcome and first impression that is synonymous with our renowned...
Carolina Rehab Center of Cumberland in Fayetteville, North Carolina is seeking Certified Nursing Assistants (CNA). We are searching for caring, warm-hearted CNAs who are searching for an opportunity to do meaningful work, an opportunity to put a personal touch on improving...
...Description Job Description Bachelors or Masters degree in Deaf Education, active DHH teaching certification, and 1+ years Teacher of the... ...degree in Deaf Education or related field Experience working with students who are Deaf or Hard of Hearing in K12 settings preferred...
...a Mechanic at the State of Alaska, you'll: Maintain all heavy equipment associated with the construction and maintenance of secondary roads and rural airports; Maintain light duty equipment associated with the construction and maintenance of secondary roads; Diagnose,...
...join our Madelia team! We are currently looking for an Ammonia/Refrigeration Specialist Summary: Performs a wide range of ammonia... ...Requirements: Prefer a minimum of three (3) years experience as an Industrial Maintenance Mechanic or refrigeration tech OR completion of a...