Job Description

Lead Data Center/Facility Maintenance Technician- Job Description

• Monday thru Friday- 6am-3pm (On-call 24/7/365)

Lead Technician- Primary Duties and Responsibilities-

• Lead and manage a team of four to five Data Center/Facility Maintenance Technicians in a 24/7/365 operating environment.
• Provide 24/7/365 on-call support as needed.
• Responsible for day-to-day operations of facility, while adhering to and enforcing company, facility, and on-site security policies and procedures.
• Escort and monitor the work of third-party contractors and sub-contractors to ensure they remain in compliance with the site standards while performing maintenance or relevant activities.
• Assign work requests to technicians based on priority levels.
• Maintains inventory of parts and supplies for equipment, facility repairs, and structured cabling. Orders materials as needed.
• Perform administrative tasks such as creating reports, writing proposals, and billing administration.
• Prepares and maintains records of all maintenance activities.
• Performs other duties as assigned.

Data Center- Primary Duties and Responsibilities-

• Assist Encore staff with installation, termination, and testing of structured (fiber optic) cabling, including single mode and multi-mode fiber.
• Analyzes and troubleshoots basic technical problems or issues.
• Installation of security cameras and Wireless Access Points.
• Comply with all company and security policies and procedures, when working in the Data Center environments.

Facility Maintenance- Primary Duties and Responsibilities-

• Provide shift coverage and on-call operational support for all facilities systems, including HVAC, mechanical, electrical, plumbing, and fire, life, and safety.
• Perform preventative maintenance, equipment rounds, and service requests as directed and in accordance with the company CMMS (Computerized Maintenance Management System).
• Perform emergency or preventative maintenance repairs during off hours as directed on nights and weekends as needed.
• Become proficient with building automation systems to ensure equipment is operating properly.
• Respond to customer inquiries in a timely and professional manner.
• Support vendors on preventive maintenance and repair activities.
• Assist site with emergency situations (fire alarms, power outages, environmental spills).
• Comply with all company and security policies and procedures and perform other duties as assigned.
• Maintain a clean and safe workplace.

Qualifications-

• Must be able to pass a criminal background check and drug test.
• High school graduate or equivalent.
• Proficient writing & communication skills.
• Ability to safely use hand tools, and power tools.
• Ability to use Windows based computers.
• Ability to read HVAC, electrical, plumbing, and architectural drawings.
• BICSI Certification(s) for structured cabling a plus.
• Trade school degree or certificate in mechanical, electrical, or controls disciplines a plus.
• Three years of plant building operating experience, and data center experience preferred

Physical Work Abilities and Requirements-

• Walking frequently, throughout large facilities.
• Must be able to lift a minimum of 75 lbs.
• Climbing stairs and navigating rooftops to access equipment.
• Using ladders and man lifts, working from heights.

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