Quality Assurance Manager Job at Movement Search & Delivery, Escanaba, MI

VDBvekdsM2tvemNOQm1qaFg2YW5vQnYxNkE9PQ==
  • Movement Search & Delivery
  • Escanaba, MI

Job Description

Are you interested in being part of an innovative team that supports our mission to lead the way when it comes to challenging conventional packaging and business? Our decisions are guided by the promise of creating a better tomorrow. Building a future where lighter, stronger, more durable and sustainable packaging is the natural choice not only requires experience and expertise, but also takes dedication, teamwork and perseverance. This is a journey that we are making together with our talented staff and our customers.

Summary Description:

Responsible for ensuring customer satisfaction by maintaining high-quality standards in paper and packaging production. This position focuses on understanding customer needs, addressing concerns, and driving continuous improvement to enhance product quality and service excellence.

Key Accountabilities:

  • Act as the primary liaison for customer quality concerns and inquiries.
  • Develop and implement quality control measures that align with customer expectations.
  • Investigate complaints, identify root causes, and implement corrective actions.

Process Improvement & Compliance:

  • Collaborate with production teams to enhance product consistency and reliability.
  • Ensure compliance with ISO, FDA, and industry regulations to meet customer requirements.
  • Conduct audits and inspections to maintain high-quality standards.

Customer Engagement & Communication:

  • Work closely with customers to understand their needs and expectations.
  • Provide proactive solutions to prevent quality issues before they arise.
  • Lead customer visits, audits, and quality discussions to strengthen relationships.

Team Leadership & Training:

  • Train employees on customer-focused quality standards and best practices.
  • Foster a culture of continuous improvement and customer-first thinking.
  • Lead a team composed of quality engineer, inspectors and technicians to ensure excellence.

Required Experience and Education:

Minimum Required Experience and Education:

  • BS in Engineering, Quality Management, or a related field.
  • 5+ years of experience in quality management within the paper or packaging industry.
  • Strong knowledge of ISO standards, Six Sigma, and Lean Manufacturing.
  • Excellent problem-solving and analytical skills.
  • Effective communication and leadership abilities with a customer-first mindset.

Job Tags

Similar Jobs

Entergy

Nuclear Security Officer: Patrol & Access Control Job at Entergy

 ...A leading energy company is seeking a Nuclear Security Officer in Louisiana. The role involves maintaining security at a nuclear facility, conducting patrols, monitoring access, and responding to incidents. Candidates should possess a high school diploma, be at least... 

The Planet Group

IT Controls Auditor (Malvern) Job at The Planet Group

 ...technology teams. This role is heavily focused on evidence-based control testingnot risk assessmentand requires strong technical auditing experience within enterprise or regulated environments. The ideal candidate is detail-oriented, analytical, inquisitive, and comfortable... 

HP Hood

Route Delivery Driver CDL A Job at HP Hood

 ...Assistance Programs. ~ Scholarships. ~ Multiple events and activities. ~ Referral Bonus. ~ And more! Job Summary: The Route Driver family of positions requires a current valid CDL A, a satisfactory MVR (Motor Vehicle Record), an up-to-date medical card, and... 

binance

Customer Service Representative (German) Job at binance

 ...Customer Service Representative (German) Customer Support Customer Support / Full-time: Remote / Remote Binance is a leading global...  ...growth and continuous learning Competitive salary and company benefits Work-from-home arrangement (the arrangement may vary... 

Reliable Couriers

Medical Courier Job at Reliable Couriers

260 Peachtree Street NW Suite 2200 - [Delivery Driver] - Competitive Hourly Pay ($27 - $36 per hour) / FT & PT Availability / Flexible Scheduling to Accommodate Preferences - As a Medical Courier, you will: Transport medical specimens, supplies, and equipment in a timely...