Job Description

Role Description

The purpose of a Center Nurse at Oak Street Health is to build strong relationships with Oak Street Health patients by coordinating their care and providing a seamless experience to patients and their support team.

At Oak Street Health you will use an integrated approach toward achieving desired patient outcomes by utilizing standards, guidelines and pathways for care delivery. Through clinical assessment, intervention and education you will ensure our patients are provided competent nursing care in a timely manner. Our Center Nurses drive quality care, it is of vital importance that our nurses incorporate data and information to improve care and enhance our patient outcomes. You will work to create an engaging and welcoming environment through team communication and delegation to empower other members of the care team to deliver the best care to our patients.

Our Center Nurses report to the Practice Manager or Nurse Supervisor (where applicable).

Core Responsibilities

• Provide competent nursing care by displaying proficiency in this role and executing job responsibilities in a safe and consistent manner
• Respond to incoming telephonic requests in a dependable manner, ensuring we are responsive to their needs and exceeding expectations
• Provide clinically competent triage and symptom management to patients who may or may not be physically present
• Utilize standardized protocols for medication management, prescription refills and prior authorizations.
• Conduct thorough and accurate reviews of patient medications and update as needed
• Provide comprehensive education and direct patient care, particularly around chronic conditions; may occur in person, over the phone or in group settings
• Actively collaborate and monitor the implementation and progress of the care plan for patients on multiple provider panels
• Form relationships with patients and their caregivers to support preventative care and ED / hospital diversion where appropriate
• Create a welcoming and engaging environment to meet the needs of our patients, communities, families and teams where they are
• Delegation of activities to other clinical care team members to support the needs of our patients
• Participate in care team meetings to discuss patient care and clinic operations
• Deliver an exceptional patient experience through service, responsiveness and respectful care
• Perform point of care testing, procedures and specimen collection (including phlebotomy) as needed
• Perform other related duties as assigned

Electronic Medical Record (EMR) experience

Ability to maintain patient confidentiality and process information in a confidential manner

US work authorization

Ability to assess patients without face-to face interaction, strong communication and assessment skill

Required Qualifications

• Active Registered Nurse (RN) Licensure in good standing with the applicable state
• BLS Certification

Strongly Preferred Qualifications

• Ability to collaborate and communicate with members of an interdisciplinary care team
• Excellent computer skills with ability to read, interpret and analyze data from various computer systems
• Effective problem solving and prioritization skills
• 2+ years of healthcare experience, working as an RN

Preferred Qualifications

• Previous experience in clinic setting

Ability to work independently

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary - suggestion to add this as an optional data point for specific demographics, removing from our generic central posting)

Somebody who embodies being 'Oaky'

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