Job Description

Company Description

At Sterling Distributors, we’re more than just a wholesale distributor of medical devices.

Sterling Distributors is a trusted supplier of high-quality, affordable medical equipment. We serve pharmacies, nursing homes, hospitals, home care agencies, first responders, and medical supply companies. Partnering with top manufacturers like Medtronic, Abbott, and Drive, we provide a wide range of products including home and durable medical equipment, pain management solutions, and physician care essentials. Join us in supporting the medical supply industry with excellence and integrity.

Role Overview

This is a full-time, on-site Sales Support role. The position supports our sales team with critical administrative, reporting, and communication functions and plays a key role in maintaining client satisfaction and internal efficiency.

Key Responsibilities

Sales Processing

• Monitor sales orders for errors and make the necessary changes to ensure proper billing.
• Process online orders for account managers in their absence.
• Verify new accounts to confirm legitimacy of the business and documents provided.
• Set up credit limits and payment terms for new accounts based on credit score eligibility.
• Review client accounts to determine if they qualify for a credit limit increase.
• Remind account managers of new orders that exceed the current credit limit and confirm if it is okay to release.
• Create new client folders and file all relevant paperwork as necessary.

Reports

• Create, maintain, and update all Excel reports as needed.
• Provide the sales team with Daily Sales Reports at the start of each day; also required for 9 a.m. Monday meetings.
• Maintain the hourly Sales Board (including sales, calls on the hour, every hour).

Additional Tasks Include

• Work independently with minimal supervision.
• Work in the overflow call queue to assist with excess calls and route them to the appropriate people.
• File necessary invoices or documents as needed in an organized and timely manner.
• Help with new account applications and assist the team as needed.
• In downtime, assist other departments as needed with follow-up calls (e.g., shipping or accounting).

Note: This position is not limited to the responsibilities listed above. Additional duties may be assigned or adjusted as business needs evolve.

Qualifications

• Strong interpersonal and relationship-building skills
• Experience in customer support and service
• Excellent verbal and written communication
• Proven ability to prioritize and manage multiple tasks
• High attention to detail and accuracy
• Proficiency in Microsoft Office Suite (especially Excel)
• Computer skills necessary; must be tech-savvy
• Experience in the healthcare industry is a plus

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