Job Description

Job Description

Job Description

WHO WE ARE
At ProService Hawaii, we empower businesses and employees across the islands. As Hawaii’s largest local HR partner, we provide innovative HR solutions in payroll, benefits, risk management, and more. With over 18 years as a Best Place to Work, we’re dedicated to fostering a purpose-driven, inclusive, and high-performing culture.

WHAT YOU’LL DO

As a Salesforce Administrator at ProService Hawaii, you'll be instrumental in ensuring the smooth operation and continuous improvement of our Salesforce platform. This dynamic role involves a blend of technical administration, user support, and strategic optimization, all aimed at empowering our teams and enhancing business efficienc

• Salesforce Platform Administration: Support the day-to-day configuration and maintenance of the Salesforce platform in collaboration with the Senior Administrator and Developer.
• System Optimization: Assist in reducing technical debt and improving system efficiency through streamlining fields, layouts, roles, and security configurations.
• User Management: Manage user permissions, profiles, and access while supporting onboarding, training, and adoption of Salesforce across departments.
• Reporting & Troubleshooting: Build and maintain dashboards and reports to provide insights to business users. Troubleshoot user-reported issues and escalate when necessary.
• Operational Support: Facilitate daily stand-ups for the Salesforce team and address operational tickets to ensure smooth system usage and timely issue resolution.

WHAT YOU BRING

• Proven experience administering Salesforce (2+ years), including managing roles, profiles, and permission sets.

• Hands-on experience with Sales Cloud and/or Service Cloud features and configurations.

• Proficiency in building reports and dashboards that drive actionable insights.

• Ability to diagnose issues, recommend system improvements, and support users through training and documentation.

• Strong ownership mindset with a problem-solving attitude, capable of working both independently and as part of a team.

• Desire to deepen expertise within Salesforce, a growth mindset and an aptitude for learning.

Your unique background, perspectives, and experience matter to us. Even if you don’t check every box, we encourage you to apply and share your story.

WHY YOU’LL LOVE PROSERVICE

At ProService Hawaii, we’re not just about work—we’re about creating a community where people thrive. Here’s what makes us stand out:

• Purpose-Driven Culture: Integrity, collaboration, and continuous improvement are at our core. Join a team passionate about making a meaningful impact for our clients, community, and one another.

• Empowerment & Innovation: We encourage bold thinking, challenge the status quo, and empower you to take ownership of projects that drive real change.

• Growth Opportunities: With access to leadership development programs, mentorship, and clear career paths, you’ll have the tools and support to reach your full potential.

• Flexibility: We offer hybrid work options for Hawaii-based candidates and remote opportunities for mainland candidates willing to work in Hawaii Standard Time (HST), ensuring balance and connectivity no matter where you are.

• Competitive Pay & Benefits: We believe in recognizing and rewarding your hard work with competitive compensation, comprehensive benefits, and a commitment to your well-being. The pay range for this role is $80,000-$90,000, depending on experience and qualifications.

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