Overview This is a remote role that may be hired in several markets across the United States. Lead analytic efforts, deliver strategic insight, and act as a technical expert for business systems within the Bank. Perform at the highest level of service complexity in support of system operations, performance, and usage. Develop advanced solutions and specifications to resolve process issues, which may involve elements of testing and development. Serve as a resource to wider business units or associates, and may provide a leadership role for less experienced analysts. Source, compile, and interpret data. Perform data analysis at the most advanced level, effectively communicating and directing analysis output. Handle special projects or direct the analytics efforts of the work group. Determine system requirements and communicate them through the use of specifications, reports, project plans, or other forms of documentation. Determine and resolve complex factors that affect system processes. Ensure compliance through monitoring and analysis. Enable strategic insight into business systems through reports to senior management. Evaluate systems based on data analysis, user input, and extensive testing. Convey patterns, problems, and areas of improvement, and develop process enhancements based on results. Provide expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Handle escalated and complex support issues. Develop and implement modifications and enhancements. Serve as an analytics resource to wider organization or business units, offering expertise on systems and data output. Requires up to 5% domestic travel. This is a remote role that may be hired in several markets across the United States. Qualifications Position requires a Bachelor’s degree in Applied Computer Science, Computer Science, Information Technology, Management Information Systems, Software Engineering, Information Systems, Data Science, or a related field plus six (6) years of experience in the job offered or six (6) years of experience as a Systems Analyst, Systems Support, Analytics, Operational Support, Project Manager, Technology Lead, Consultant, Development Engineer, Software Engineer, or related occupation. Alternatively, the employer will accept a Master’s degree in Applied Computer Science, Computer Science, Information Technology, Management Information Systems, Software Engineering, Information Systems, Data Science, or a related field plus four (4) years of experience in the job offered or four (4) years of experience as a Systems Analyst, Systems Support, Analytics, Operational Support, Project Manager, Technology Lead, Consultant, Development Engineer, Software Engineer, or related occupation Position requires experience with data analysis and SQL. Requires experience with ETL Processes. Requires experience with IT Infrastructure Networking Principles. Requires experience with cybersecurity awareness including security protocols, compliance requirements, firewalls, and vulnerability scans. Requires up to 5% domestic travel. This is a remote role that may be hired in several markets across the United States. The base pay for this position is generally between $136,864 and $192,287 per year. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at This job posting is expected to remain active for 31 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. To Apply: Go to and submit your resume to Job # 29166 . #EJC #LI-DNI #J-18808-Ljbffr First Citizens
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