Supplier Success Professional (Customer Support) - Bilingual Spanish/English Job at Avetta, Houston, TX

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  • Avetta
  • Houston, TX

Job Description


SUMMARY

The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers. 

This position requires fluency in Spanish and English.

After the initial 4-8 week training period in office, this role would require a hybrid work schedule in our Houston office (Tues-Thur in office, Mon/Fri work from home). This position is projected to start on October 27th, 2025.

Pay rate: $16.50/hour USD

ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Provide professional support to all Avetta customers 

  • Help end-users navigate the Avetta Cloud Application

  • Verify technical documents submitted by end users

  • Ability to resolve complex issues with focus on customer experience 

  • Interact directly with Avetta customers through telephone, email and chat

  • Prioritize and resolve customer needs

  • Accurately verify details on regulatory documents

  • Support and explain customer billing and subscription terms

  • Record details of interactions in Service Cloud (SFDC)

  • Provide necessary outbound follow-up, both via phone and email

  • Communicate and coordinate with internal departments

  • Work as a team and be a positive addition to Avetta’s culture

  • Performs other duties as assigned

  • May be required to attend training, meetings, or seminars

IDEAL QUALIFICATIONS:


  • Call center experience is a plus

  • Excellent communication skill – both written and orally

  • Working PC knowledge, windows preferred and related applications

  • An affinity for learning online software systems

  • Interpersonal skills

  • Problem analysis and problem-solving

  • Attention to detail and accuracy

  • Adaptability

  • Self-Motivated

  • Stress tolerance

  • Ability to learn and apply new information or skills

 

 

Job Tags

Full time, For contractors, Work at office,

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