Job Description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today!

Immediate need for a talented Video Operations Technician . This is a 12+months contract opportunity with long-term potential and is located in Plano TX (Onsite) . Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-73456

Pay Range: $30 - $35/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Note:This person will be involved in monitoring zoom dashboard platforms, testing equipment and monitoring slack channels.
• They recent hired someone who is college graduate.
• Team size- 3 Associates.
• Support and maintain technology
• Document and maintain Asset Inventory Database
• Manage incidents in the Enterprise Ticket system
• Endpoints and Infrastructure (Poly)
• Support Zoom and Zoom Room Platform - Upgrade and Manage Zoom Devices through the
• Dashboard
• Support Digital Signage Platform
• Perform Preventive Maintenance on technology
• Perform User Acceptance Testing (UAT)
• Perform On-call duty rotation
• Perform After-hour and weekend Project work as needed
• Perform Remote support of enterprise devices
• Perform Remote support of fellow team members and other sites
• Manage Vendor relationships
• Operations Staff is to report On-Site Monday thru Friday (essential personnel)

Key Requirements and Technology Experience:

• Key Skills; Polycom, Zoom, Crestron
• Audio Visual Experience
• Zoom
• ServiceNow
• Creston (Control room system)-highly preferred
• Programming for Creston devices- Nice to have
• Architectural and Wiring Drawings- Understanding is nice to have
• Someone from Entertainment Industry, theatre etc. background is preferred.
• High School Diploma, GED, or equivalent certification
• At least 1 year of Technical Operations experience
• At least 1 year of experience with IT systems and infrastructure
• At least 1 year of experience with desktop platforms and operating systems
• At least 1 year of with incident management and reporting tools
• Bachelor s Degree in Business, Information Systems, Computer Science
• 1+ year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
• 1+ year of experience with ServiceNow
• 2+ years of experience with Windows 10/
• 2 + years of Audio Visual experience
• 1+ year of experience with Architectural and Wiring Drawings
• 1+ year of experience in room control systems (Crestron or AMX)
• 1+ year of experience with Audio Digital Sound Processing, Digital Sound Consoles, or Digital Lighting Consoles
• 1+ year of experience with Cloud based video conference platforms
• 1+ year of mobile device support

Our client is a leading financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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Job Tags

Contract work, Local area, Immediate start, Remote work, Monday to Friday, Weekend work, Afternoon shift,

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