Job Description

Job Title

We are seeking a talented individual to join our Digital Transformation team at Mercer. This role will be based anywhere in the United States.

The Delivery Manager (DM) is a leadership role in Mercers Workday AMS Consulting organization. Delivery Managers are responsible for oversight of resources and workflow in their respective functional areas and play a critical role in ensuring delivery of world-class customer experience. As Delivery Manager of the Integrations pillar, you must be Workday Certified in Integrations.

We will count on you to:

• Act as people leader to a team of consultants providing support to our clients in the areas of Integrations, including Studio and BIRT layouts.
• Triage incoming client tickets to provide initial estimates and assign the proper resources based on skillset and capacity.
• Oversee in-flight tickets assigned to your team, ensuring timeliness of response and quality of delivery.
• Provide support for ticket escalations as needed, which may include direct interaction with clients on occasion.
• Act as a Product Lead or SME, responsible for knowledge sharing, mentoring and coaching.
• Meet utilization targets through triaging new tickets as well as through direct client support.
• Assist Regional Success Leaders and Customer Success Managers in scoping ad hoc projects.

Youll be joining a top Workday partner and will partner with Mercers team to deliver best in class Workday solutions.

What you need to have:

• Active Workday Certification in Workday Integrations.
• 5+ years of experience as a certified Workday consultant at the level of a subject matter expert.
• 3+ years of post-production support for Integrations.
• Previous people leadership experience.
• Excellent written and verbal communication skills are essential.
• Passion for exceptional customer service and customer collaboration.
• Ability to successfully navigate client-facing situations and coordinate support resources.

What makes you stand out?

Previous experience building teams and developing process.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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