Job Description

Dynamics 365 CRM Data Analyst 1

We seek a highly motivated and detail-oriented Dynamics 365 CRM Data Analyst 1 to join our team. The successful candidate will be responsible for analyzing and managing data within the Dynamics 365 CRM system to support business operations and decision-making. This entry-level position is ideal for individuals looking to start their career in data analysis, focusing on client relationship management (CRM) systems.

Key Responsibilities

• Data Analysis and Reporting:
• Collect, analyze, and interpret Dynamics 365 CRM system data.
• Generate regular and ad-hoc reports to provide insights into behavior, trends, and other key performance indicators.
• Assist in developing dashboards and visualizations to present data findings to stakeholders.
• Data Management:
• Maintain data integrity within the CRM system by performing regular data audits and cleaning.
• Ensure data accuracy and consistency by implementing data governance standards and best practices.
• Support data migration and integration projects as needed.
• Business Support:
• Work closely with business units to understand their data needs and provide analytical support.
• Collaborate with the CRM Administrator and development team to enhance data collection and reporting capabilities.
• Assist in identifying opportunities for process improvements and automation within the CRM system.
• Technical Support:
• Provide first-level support for CRM users by troubleshooting and resolving data-related issues.
• Assist in the configuration and customization of the Dynamics 365 CRM system to meet business requirements.
• Document data processes, workflows, and user guidelines.

Qualifications

• Education:
• Bachelors degree in Information Systems, Data Analytics, Marketing, Computer Science, Business Administration, or a related field.
• Experience:
• 0-2 years of experience in data analysis, data management, or a related role (internships and academic projects will be considered).
• Familiarity with CRM systems, preferably Microsoft Dynamics 365, is a plus.
• Skills:
• Proficiency in data analysis tools and languages such as Excel, SQL, and Power BI.
• Basic understanding of CRM concepts and data structures.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
• Certifications:
• Relevant certifications, such as Microsoft Certified: Dynamics 365 Fundamentals or Microsoft Certified: Data Analyst Associate, are advantageous but not required to obtain the position.

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