This is a Work From Home Teleworking position. You must be able to come into the office for approximately 4 - 6 weeks of training and occasionally for additional meetings and various contract requirements.
You must live within a 90 miles commuting radius of the work site.
Case Processing Support:
Logging in petitions; creating and labeling case folders
Researching cases
Preparing and entering associated data in systems
Maintaining the integrity of the files within process units and file storage
Scanning documents and associating them to electronic case files
Putting case files in document order
Identifying, reporting and obtaining missing documents for cases
Mail Room Support:
Receiving, sorting, opening, organizing, date stamping as appropriate, and delivering incoming mail and cases
Operating letter insertion and postage equipment
Identifying and sorting mail, petitions and files
Delivering routing sheets/file requests to the appropriate units
Requesting/receiving files from other units and delivering them to the appropriate units
Logging and delivering messages; logging petitions
Weighing, labeling; pulling and packing out-going case files
Communications Support:
Logging and delivering messages; logging petitions
Inputting call questions and/or email responses into tracking system; documenting every call/email
Escalating calls to supervisors as required by procedures
Resolving caller questions promptly and efficiently
Communicating answers clearly and correctly from scripted call response plan
Referencing answers from a computer while also rapidly typing notes into a system
Intermediate Computer Skills:
Good interpersonal and professional communication skills
Good attention to detail while working in a fast-paced environment
Capable of working in a multi-task environment with rapidly changing priorities
Very good command of the English Language; Spanish is a plus
Demonstrate a professional work ethic
Ability to pass a typing test of at least 40 WPM with no errors
Individuals will be required to complete a background security investigation prior to beginning employment.
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