This position develops new/existing business relationships in the Small to Medium size Business market (SMB). The incumbent drives revenue growth through strategic, customer focused selling. This role will identify, position, and expand opportunities for all UPS Global Freight Forwarding products/services. This position will produce revenue growth by identifying key decision makers, coordinating customer meetings, and developing comprehensive logistics solutions for the UPS Enterprise. The incumbent promotes internal business relationships and identifies opportunities for sharing business leads and joint account support. This role seeks to attain a comprehensive understanding of their customers' supply chain, leading to new business and developing relationships with C-level decision makers. The incumbent will also be responsible for training customers on various technology platforms to ensure accurate billing, pricing, and other UPS services are delivered. We would prefer to find a candidate within the North Detroit region including but not limited to Oakland County, Macomb County, or Flint, MI. Responsibilities: Penetrates existing account base to better understand full supply chain, leading to new business opportunities and key decision maker relationships. Coordinates customer meetings with decision-makers to identify needs over wants, determine areas of opportunity, and develops sales strategies to win new business. Identifies areas of churn to develop strategies for winning back business. Prospects and hunts for new business through various customer opportunity identification methods including published data, industry guides, referrals and territory management. Targets customer opportunities that exceed five hundred thousand dollars or more in total opportunity revenue annually. Engages with the customer to identify areas of need while creating value throughout the sales process. Facilitates customer entertainment to develop and solidify relationships with preferred customers. Collaborates with Operations to establish standard operating procedures for meeting customer expectations. Educates customers on technology solutions to provide independent tracking, pricing, and reporting capabilities. Applies sales strategies and knowledge gained from sales training to identify areas where UPS solutions can be implemented. Plans Quarterly Business Reviews (QBR’s) with customers to review business trends and UPS time and transit performance. Participates in joint customer calls with peers and counterparts to promote UPS products/services. Attends functional meetings with sales counterparts to promote enterprise selling. Identifies account decliners/gainers to develop strategies for winning back business and promoting future growth. Uses state of the art Customer Relations Management software (CRM) to develop strategic plans for customer growth and development. Preferences: Demonstrates ability to conduct research and develop territory sales plans and possesses organization/strategic planning skills. Ability to demonstrate strong complex problem solving skills. Demonstrates a perpetual inclination for learning. Proficient with Microsoft Office Products (Word, Excel, Access, and Outlook). Minimum 3 years of experience in successful territory management. Minimum 3 years of sales experience. Business-to-Business or Business-to-Consumer sales experience, or UPS management or customer facing role experience. Bachelor's Degree (or internationally comparable degree) in Business, Marketing or related field. Minimum 3 years of Freight Forwarding sales experience. BASIC QUALIFICATIONS: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Employer will not sponsor a visa for this or future positions. Must be currently located in the same geographic location as the job or willing to relocate yourself. Must be available to work flexible hours. Must be willing to travel, as required. OTHER CRITERIA: Employer will not sponsor visas for position. Internal Candidates: This role is a job grade 06A. Employee Type: Permanent. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
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