As a Retail Manager you'll lead your team in delivering exceptional guest experiences that celebrate our musical legacy while managing all shop operations, including guest service, sales, merchandising, compliance, and human resource functions. You'll collaborate with corporate leadership to implement business strategies and drive operational excellence, contributing to revenue growth and strong financial performance through outstanding products and services. Our retail locations range from traditional gift shop environments to live performance venues. As the ideal candidate you'll inspire teamwork, service, and integrity to foster a positive and productive work environment. Reports to General Manager.
Education
Experience
Knowledge, Skills and Abilities
Licenses / Certifications
Physical Requirements
Speak and hear to communicate with guests and use both near and distance vision for operating the POS system, reading SKUs, and completing merchandising tasks. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue and use ladders to access storage areas. Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach to stock merchandise. Manual dexterity for tasks such as using a computer and handling merchandise.
Working Conditions
High-traffic retail and entertainment environments with large crowds and elevated noise levels.
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